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See the bags of carrots that guy is holding? Those are headed to Clover. I went down to Rhode Island to see how some of our food gets distributed. Distribution is an area you don’t hear about much. You hear about farmers, you hear about restaurants. But distribution, ordering, deliveries is something we deal with every day. (I think Brian could could have written an entire post on trying to make sense of the woman who mans the phones after business hours at Russo’s, but that’s another story.)

We get some of our produce, and the Narrangansett yogurt you’ve been eating in the mornings, through a pretty slick nonprofit called Farm Fresh Rhode Island. I worked with them one morning to get a huge volume of stuff from farmers to restaurants.

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Bad looker

The new folks might not know this, because I’ve tried hard to keep it it under wraps, but I have a nickname. It’s “Bad Looker,” or Bill for short. Jeremiah made it up, and it’s not really that funny. But sometimes, it really fits. Sometimes, I just don’t look hard enough. Yesterday was one of those times.

We’ve been doing an afternoon special for the past two weeks. I love these specials. This week, fried plantains. At 3pm, it was time to start frying up the plantains. We ran through the few plantains left from yesterday, and then I started looking for the plantains that had been dropped off that afternoon in the resupply van. I looked everywhere. Kevin looked everywhere. There were no plantains on the truck.

I called Rolando, I called Chris, I even texted Enzo, suggesting that our truck had been sabotaged as part of the truck-to-truck competition.

Then, a customer came by, saying she’d been thinking about fried plantains all day. We had to tell her we were all sold out. I looked one more time. Right at the front of the truck, hidden under some crates, was a white plastic container, full of plantains. Kevin tried to call after the woman, but she was already gone. We didn’t get your name – but please come back tomorrow. Ask for Bill. I’ll fry you up some plantains.

Those of you who’ve been following us for a while know about the back door on the MIT truck. It is exactly the right height for banging your head when you’re stepping off the truck. Nearly everyone has fallen victim to it at one point or another.

Last week, LJ banged his head really hard and Chris Anderson (who’s just come on full time) decided it would be the last time.

That’s LJ in the foreground recovering, and Chris in the background, attaching foam and bright red tape to the ledge. It’s an ugly fix, but the alternative is worse. Sorry LJ. Thank you, Chris.

Bonnibel

Meet Bonnibel. She worked in communications until she realized she loved the world of food. Ask her about farming, composting, or food policy, and you’ll get as excited as she is. Bonnibel’s from Texas but her family is Filipino, I’ve been begging her to make us some Filipino food.

Bonnibel’s been with us for two months, but it was just during the last week that she meandered over to the fryer. And if the rest of us are lucky, the fryer is where she’ll stay. Bonnibel rocks the fryer. Even though it’s hot back there, the fry baskets are heavy, and you can hardly hear because the hood is so loud, everything she puts out is hot, perfectly cooked, and ready before we even know we need it.

Bonnibel might have realized she’s going to have a tough time moving away from the fry station. Tonight she started signing emails as “Fryer B.”

Antony

This is Antony. He was our last dinner customer of the night last night. And as far as I know, he is our most shining example of a successful pre-order.

Nearly every day, Antony comes by for breakfast, and while he’s at the truck, he pre-pays for his lunch order – one chickpea fritter and rosemary fries. He comes back at 1pm to pick it up.

The crew, and especially Brian, has gotten really good at having Antony’s chickpeas and fries coming right out of the fryer by the time we see him rounding the corner at 12:59.

Soon Antony won’t be at MIT every day. He promised us he’ll still come by on the days he’s on campus, but Antony, you’ve trained us well! – I think we’ll always have a chickpea and fries waiting at 1pm for you.

USDA

When I was working in Washington DC, I wanted to see Michelle Obama’s vegetable garden. I tried to track it down, but ended up at a small garden outside the headquarters of the US Department of Agriculture right near the Smithsonian. There are a bunch of vegetable gardens the USDA has started to run this year. In May, chard and kale were growing.

I went inside the USDA headquarters to check out the visitors center. It was really strange. It had some of the nicest volunteers, who showed me a display of food the USDA has been involved in creating (like boxed mashed potatoes) and gave me a collection of pamphlets. Like this one, about attack worms.

Really cool gardens, kind of outdated visitors center.

Systems are improving back at the kitchen. These pickled onions and cabbage are inside “third pan” Cambros (clear kitchen-grade containers).

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It didn’t take too many evenings of unloading the Clover truck to realize that regular sneakers weren’t going to cut it. During the winter I wore some men’s boots, they were really comfortable and had great grip, but they were really ugly.

This week I decided to spring for kitchen clogs. There are a couple brands of clogs that you see in kitchens. Crocs (less expensive), and Danskos (expensive).

This is a picture of my new pair of Danskos, on the springy “turf” at the playground near our commissary. After a week of wearing them, I’m not so sure they were worth the money. They’re really supportive if you’re standing still, but as some of you may have witnessed, I’ve come really close to twisting my ankle. Somehow I don’t think it’s part of the breaking-in process…

Can you see the message on the screen of our credit-card machine? I’m sure some of you have had the pleasure. It says “waiting on net” and then the word “fatal.” Not a good message.

For the past week at MIT, we didn’t have a credit card machine. When the machine returned Thursday, it made one transaction and died. Friday we got it fixed, and maybe twenty of you were able to pay with cards. Then, while one of you was paying for lunch around 2:30, it reverted to its favorite message: “waiting on net,” and died.

These machines work on pager networks, and the networks around MIT aren’t very good. Back at the kitchen, the machine connected to the network just fine.

Ladies and Gentlemen, those are compost barrels. I’ve been working at this for a year. Oh I’m so happy.

In the early days Rolando and I would haul the compost out ourselves, then wr got in trouble for holding it in the fridge. I asked 50 times for these bins and was told everything from “they’ll attract rodents” to “there’s nobody to service them” (I went and tracked down a company), to “there’s no time we can have them picke up…” and on and on and on. I tried to see if we could drop our compost at MIT (nogo), freeze it, everything I could think of.

But now they are here!!! Expect Clover to be composting once again starting immediately, I mean tonight!

Chris, Bonnibel and I were driving the truck back to the commissary Friday afternoon. We stopped to fill the truck with gas and propane. A huge moving truck was blocking the propane-filling station, and it wasn’t going to move for 45 minutes.

We were stranded at the gas station.

At least it was a beautiful day. A couple of people came by and asked what we were serving. We almost opened back up and started service again. Instead we ate ice cream from the gas station.

We know you don’t like it when we run out of things like napkins and forks. We don’t like it either.

Every night we pack the truck with paper/plastic items. But there are times we forget something. Or we remember to pack it, but we can’t find it during the lunch rush.

Right now the scenario can go like this: you ask whether we have forks. One of us runs to the front of the truck, you hear a lot of rattling of milk crates, and we emerge, hopefully with forks, but maybe not.

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Anna

This is Anna. We started working at Clover around the same time last summer. She’s probably the fastest sandwich-maker, she’s also great at the expediting position, and she is the creator of some long-running jokes on the truck.

For a while, Anna was the only person who wore size small gloves, and when we would pack the truck at night, we would always forget to pack small gloves. So she would be forced to wear these huge gloves.

Anna is from Seattle, so she grew up with year-round farmer’s markets. Some of the stuff she talks about I haven’t even tasted (like marionberries that only grow in the Pacific Northwest).

Anna’s great with purveyors. Some of you came to Feast Mass the other week. She and I helped plan the food, and she worked with Pretty Things to get us beer and Clear Flour to get us bread. We all think she has a future in that kind of work. Look for her getting involved more in sourcing, purveyors, and maybe some staff field trips (berry-picking?) as summer at Clover approaches.

Sorry, I couldn’t resist the title. Yesterday at the kitchen I was prepping the ingredients for the parsnip, spinach, and pickled red onion salad we’ll have on board today. Parsnips have a thick top and a skinny end. When you cut them you want to make sure all the pieces are the same thickness, so when you roast them, they’ll all cook at the same time.

Rolando was in Providence. He texted me the first picture you see above. I started cutting up my parsnips, and sent him the second picture in return. He texted me back, saying yep, I was doing it right. This was a random exchange that happened to work out perfectly, but Rolando snaps photos of the steps of his recipes all the time. We’ll be using photos a bunch more, not only as references for recipes but for other systems like packing and setting up the truck.

For the last two weeks I was working in Washington DC. Can’t say where I was working yet – but trust me, it was something good (and related to food). I have a bunch of posts from my trip but I thought I’d start with this one.

I met someone on the subway who told me about an Indian food truck called Fojol Brothers. Their Twitter post said the truck would be in a plaza near the Capitol at noon one Wednesday. I showed up a little early — no truck.

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Brian

This one has been a long time coming – if you eat with us you probably already know Brian. And if you don’t, you can recognize him easily from now on. He’ll be the one wearing purple, sparkly sneakers (if you took the Clover survey you know why).

Brian comes from the Midwest (Ohio). A series of awesome jobs brought him to Clover. Actually I think Brian has had the most creative jobs of anyone on the truck – from a summer working at a zoo (I think this is true…) to time spent in New York working in a high-end wine cellar. Brian got interested in good food and good drinks early on, and has managed at some really great restaurants, most recently at Craigie on Main.

Brian has been here since September and is running the truck these days, coordinating everything from staffing to ordering food to making sure the lunch rush runs smoothly, and he’s doing a great job keeping on top of the dozens of issues that emerge every day here. We like Brian because of his attention to detail (you’ll never find anything messy or out of order after Brian has worked a shift) and his creative, sometimes shocking re-imaginings of Clover sandwiches (more on that later…)

We love getting our eggs from Chip-in Farm in Bedford, Mass. They’re really fresh, plus you can visit the chickens on the farm : )

We get our eggs in a sort of roundabout arrangement. We place our order with Russo’s, a big grocery store and distributor in Watertown. Russo’s delivers produce to Chip-in Farm for them to sell at their farm stand. When Russo’s delivers to Chip-in, they pick up eggs, then deliver those eggs to Clover. Like a lot of local supply chains, it doesn’t always work smoothly.

Sometimes (like during the days surrounding Easter) there were no eggs to be had. Sometimes we get our delivery and eggs are listed as “out of stock.” We have to go to the grocery store or get eggs from different suppliers.

We run through a lot of eggs every day (like 8 dozen). That number will grow as we scale up for the summer, so we’re hoping to find a more direct arrangement from Chip-in.

IMG_2697

So when you are building a new restaurant you talk to your equipment supplier, and they help you design the kitchen. They charge you of course, but then you buy away the charge as you buy equipment from the supplier.

You can understand why restaurants go for this, it appears to reduce your cash outlay. And you can see why suppliers offer this service, this way they can lock in purchases before all of that price comparing goes on (the kitchen has not yet been specified and designed, so what are you going to compare at this stage?)

I interviewed TriMark, they may be the largest equipment supplier in North America. I also talked to Eastern (pictured above). They are a smaller local supplier and have helped me with the truck. Believe me, I have my complaints about Eastern. They’re a bit disorganized, and only recently have they started to treat me decently, before that it was very gruff. And I’ve seen them treat other customers in ways that cannot be excused.

That said, they have been helping me to date, and they are local. Very local. We decided to use them for the design phase. Didn’t hurt that they are faster and less expensive than TriMark for this stage, but whatever the reason the choice makes me feel good.

photo-4

My first day at Clover, back in August, was also the last day of order-taking by pen and paper. The next day, we got our POS system, with a server, an iPod Touch for order-taking, one at each sandwich station, and one for the expeditor, the person who hands out your food.

Yesterday the server wasn’t working and we were back to pen and paper – or in my case, pen and paper bag (or when the pen ran out of ink – expo-marker and paper bag). Columns for name, sandwich, drink, soup, and fries. Ayr was calling out orders to the folks on the truck (like: “I need one egg-and-eggplant followed by two chickpeas, a barbeque, and four fries”), and crossing orders off by hand.

If you stopped by yesterday during the lunch rush, you might have noticed we were a much noisier truck. iPod system is back up and running.

New Friends

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Yesterday our credit-card machine was down. We had just bought a new one, and when the company shipped it, they de-activated our current one. So we could only do cash. When you (customer in the picture on the left) found out, and didn’t have cash, you (customer on the right) offered to loan her $5. You guys had never met before! Leah and I were taking orders. It made us very happy.

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