Ideas

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We pride ourselves on cleanliness, but it appears we screw that up occasionally.

This tomato plant and flat leaf parsley have taken root at our loading dock. Pretty amazing. Little seeds from our tomatoes became lodged between the parking lot and brick wall and now we see the beginings of tomatoes.

I’ve noticed several tomato plants around the truck at 20 Carleton as well. Likely our doing. Just amazing, hunh?

The entry to the truck hasn’t been our highest priority. And while the working space of the truck is polished clean every single day, I’ve neglected the entry-well.

So this weekend I tore out the nasty rubber mat, cleaned it up nicely, and cut up a little astro turf. I think it’ll play a functional role (clean our feet), and supposedly it’s easy to clean/ maintain with a hose. We’ll see.

Now I just need to get some aluminum polish and go at that battery access panel with the streaks in the picture. It’s ending : )

Here’s an excerpt from a recent back and forth with Erik Joule (Erik, hope you don’t mind me posting this). Iteration on the “manifesto.” 

 

Clover needs to focus on building a relationship with its audience through its product, its spaces and the way it communicates.

  • Capitalize on the emotional connection from the brand to its audience: Accessibility and transparency
    • Open kitchen concept: Gives you the ability to be “part” of it. You are a participant of the experience Vs. a recipient
    • Simplicity highlights product and history: Bring artists and community in.
    • Create a dialogue with the customer
    • Product is King and is the hero of the concept (e.g., Northampton coffee)
  • Create a feeling of intimacy as a relationship to the brand:
    • Fight the ubiquitousness of  other restaurants brand
    • Create a feeling of uniqueness by highlighting and making history relevant

Homework

Brian Collins gave me some homework:

  1. Write a couple of paragraphs that describe why Clover needs to exist
  2. Clip dozens of magazines and make 2 piles: (a) More of (b) Less of
Here’s part one of that homework, the manifesto. It’s funny, I’m reading it now (having written it a month ago) and have a ton of criticism. Time to iterate this.

We all know we should eat more vegetables, so why don’t we? We know we would be healthier, have more energy, and maybe even live longer. We know we’d be combating global warming. And we know farmers in our communities grow fantastic vegetables. And what’s more, most of us aspire to eat more vegetables. So why don’t we?

Clover will be the “how.” Clover will be how people get fresh vegetables, seasonal vegetables. Service will be prompt, and the food always just cut. Prices will be affordable. Clover will be how folks learn more about their local growers. It’ll be a place where people feel comfortable. Clover will be a place of trust. Clover will enable people to fall in love with vegetables again, or for the first time. 

By helping people to understand that eating can mean something, Clover will become a hub for an emerging movement. This movement doesn’t yet have a name, but is clearly starting to simmer. It’s about real and uncomplicated food that tastes fantastic. This movement is about moving beyond false trade-offs and taking action that is fun, feels great, is good for the environment, good for your health, and good for your neighbors.

And if this all works, we’ll be living in an America that in 20 years provides a dietary example for the world of which we can all be proud. We’ll be conquering obesity, tackling diabetes, beating heart disease, measuring a sharp reduction in cancer rates. Our food-related carbon footprint will be cut in half. And we’ll be surrounded by vibrant networks of local and regional farms that deliver fantastic fresh healthy food. Our Clover fruit juice cups will be empty, and we’ll be smiling.

Moving away from graphic references to designing the space, here are some thought I’ve had about the feelings I’m looking to evoke. I’m really excited about the truck design, because I think a ton of this will come through thanks to John and Jinhee and everyone else helping make it happen. You should expect to see more of these themes pop up in the restaurants (perhaps in a different version).

My ideas for texture flow from the aspirations for the brand. Like nature, textures found in Clover should reveal a history. Note the process marks on the potato print. You can see where the ink lay down in the printing process.

Note the patterns of the Clover flower and leaves. They are ordered, but not perfectly ordered. In my previous life we’d call a material exhibiting these characteristics a “quasi-crystal.”

During one of my early conversations with Erik Joule he asked: “what will Clover sound like?” I thought it was a great question and spent a bunch of time thinking it through. For a while I was thinking country/bluegrass-influenced contemporary music (I was liking some country and the latest Black Keys album at the time).

And while I think that sound would be a fantastic landscape for what we’re trying to achieve, Brian Collins had a better idea: local music. This is a really exciting idea. As an undergrad at MIT I worked at the radio station and there was this big book with all the shows in the Boston are every night. You could write your name in for a show and you would be on the guest list. Just like that. It was fantastic, and I found myself going to 2-3 shows per week.

I’ve started listening and talking to folks, and I think we’ll come up with some great local music. And with luck you’ll discover something you love that’s being created around the block from where you live. And as this concept builds I’ll have the pleasure of finding myself intimately involved with the local music scenes in great cities across the country.

I scribbled down my goals for the brand a few months ago. Here they are:

  • Long-term aspiration: Clover comes to define a lifestyle centered around a new cuisine and positive conscientious relationship to food
  • Make Clover first place that comes to mind when people think of light/healthy/conscientious/organic food
  • Allow consideration more broadly (e.g., squeeze into their minds even if they’re trying to think about pizza)
  • Emotional impetus for raving and loyalty
  • Helps customers justify the prices they want to pay
I also wrote down my fears:
  • Generic, want-to-be concept
  • Falls down on any of the big existing negatives (e.g., associations of “crunchy,” associations of slow)
  • Works on the functional plane but fails to penetrate to the emotional
  • Remains positive and celebratory, don’t want to politicize, drive people away
  • Don’t want it to be discounted, ignored because it is seen as too clever, or slick, or corporate, gimmicky, MBA-ish
  • Needs to feel as though it will be around for a very long time

Alex Kazaks gets credit for the name. Asa (my sister) made a puppet for Clementine, a horse, and had named the puppet Clover. Alex said, hey, how about that for a name for the restaurant. We all liked it, I tested it, and here we are. Why did we like it? Here are my top reasons:

  • Speaks to core associations powerfully and indirectly: “fresh, green, eco” without saying any of those things
  • Metaphorical meaning: for Cows, Horses, etc. clover is the sweetest and most delicious of all the grass in the field
  • Sticks with you, easy to say, easy to remember
  • Slightly feminine, but perhaps slightly alluring rather than alienating to men
  • Feels good to say
  • Luck, positivity

(painting is by Vilhelm Hammershoi, a danish painter from the early 1900s)

So this is where the visual identity for Clover begins: a puddle of sunlight.

A place you want to move towards/ sit under. When people think of it they want to take a deep breath through their nose, the creases around their eyes relax a little, they drift away for an instant: surrounded by a warmth of satisfaction, more things are possible, life feels more real.

 

Clean, clear warmth

Not orange/ red warmth

 

Nature-aware

Not “crunchy”

 

Forward looking, contemporary

Not post-modern (slick, self-referential, jaded)

 

Comfortable, welcoming

 

Funny, but conscientious and smart

Not condescending, never self-involved

 

Discover new things

Not lecture

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