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STORM UPDATE: enjoy the snow

By on 9 February, 2013 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT, Team

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SATURDAY 2/9/13: ALL LOCATIONS CLOSED
SUNDAY 2/10/13: RESTAURANTS OPEN
MONDAY 2/11/13: ALL LOCATIONS OPEN (HSQ, HUB, MIT, DWY, LMA)

All Clover restaurants and trucks are closed today. Stay tuned to Twitter for updates. We plan to re-open the restaurants tomorrow and return to normal operations Monday pending MBTA operations and a lift of the driving ban.

Hope you’re enjoying the snow. I just finished a pancake breakfast with my family. We’ve already been out to play in the snow and plan to spend as much time as we can having fun today. Violet (not 2 years old yet) has never seen anything like this. It’s all new for her and really fun.

That picture? We skipped out manager meeting this past Tuesday and took everybody ice skating. When we take outings we try to do things that are new/ different for our managers. Given how much time we spend teaching new things to employees and customers, I think it’s great for us to remind ourselves once a month or so how it feels to do something that is new and hard. Only a few of us knew how to skate, for the rest this was a new-ish experience.

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Apple fritters return

By on 1 November, 2012 in Boston Common (PRK), Cleveland Circle, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT

Alright, alright. We owe you guys some answers. Why did 3pm specials disappear? And why are they back now?

We want to make food you’re going to love so much that you’re going to tell your friends about it. We looked at 3pm specials, and they weren’t being made correctly across the board.

Ayr said, just take them off the menu. We’d rather not take money for something we feel we can’t execute really well. This felt like a huge disappointment to me. But we went for 6-7 weeks without any 3pm specials. We stepped back, did some re-training, and focused on nailing the basics. Now we’re ready for the return of 3pms. Tuesday we gave out free apple fritters free to all customers in honor of everyone being back from the Hurricane. Now we’ll have apple fritters, $3, from 3pm on, for the next few weeks. Come on by.

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Revised teacher’s guide

By on 2 October, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, Design, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT, Operations, Team

We’ve made some updates to the teachers guide. Largest change is that we’ve added Assistant Manager Training. Here’s the latest v.10.12:

Clover Teacher’s Guide 10-12

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Customer experience checklist

By on 12 September, 2012 in Boston Common (PRK), Boston University Bridge (BUB), Brand, City Hall (GOV), Cleaning, Cleveland Circle, Construction, Customers, Design, Development (DEV), Environmental, Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT, Operations, Team

We had an idea: each Team Leader gets a bonus worth $2 for every hour they work in any month they score 100% on the customer experience check and sanitation check. This could be huge for Team Leaders. Like enough money to buy a nice bike each month.

But to make it work we had to come up with a “customer experience check” and a “sanitation check.” We’re pretty new to this being a larger company thing, and believe it or not we didn’t have anything like this in place. Lucia and I sat down to put together a checklist for customer experience. We wanted to focus on the stuff that matters the most. And we didn’t want anything to be debatable. So each answer should be black or white, it either happened or it didn’t. No in-betweens.

This was our first draft. Since we’ve gone through a few iterations. And we put together an online form using this tool called Wufoo (terrible name but it works well). And we did inspections for August. Today Lucia is going to announce the results. I hope everybody aced it, but to be honest I’m not sure I would have first time around when I was running MIT.

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(almost) August Survey

By on 30 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), Brand, City Hall (GOV), Cleveland Circle, Customers, Development (DEV), Greenway (DWY), Harvard Square, HUB, Longwood Medical (LMA), MIT, Operations, Team

We spend a lot of time answering questions. Here’s Lou (cloverLMA) walking through our sometimes confusing menu. Here’s your chance to answer a few of our questions. You can help us become better at feeding you. (And maybe it’s your opportunity to make that menu a little less confusing for every other first timer!)

If we gave you a survey card when you last stopped by please complete the survey below. We really appreciate your help here. In the past we’ve had as many as 9 out of 10 customers we invited to the survey respond. That’s amazing! This stuff helps us plan, helps us focus on problems, makes us scratch our heads and figure out new problems. It’s been a critical part of our development since day one.

August Survey

Thanks again!

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All-Company Meeting

By on 23 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT, Team

We just had our All-Company Meeting. We moved from monthly to quarterly meetings, so we’ve been trying to make them a bit more social. We’re getting to a size now where it’s possible for 2 employees to never meet.

Those tasting cups are from a little game we played. We split everyone up onto teams randomly and gave each team cups containing Clover ingredients and ten minutes to write down what was in the cups, and how we use each ingredient. Mary’s team won, we got them tokens to go to the farmers’ market.

Anyone recognize the person in the left-hand corner? Hint: Ayr hired her when Clover was getting too busy to run with just 2 people.

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CSA Share: Red Fire Farm, Granby

By on 14 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, CSA, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT

If you picked up your share from Red Fire Farm yesterday, here’s what you got. This is Craig’s share, he runs the truck at BU.

  • head of lettuce
  • bunch of little cucumbers (for pickling?)
  • zucchini (big and little)
  • scallions
  • bok choy
  • cilantro
  • bunch of green beans
  • bouquet of beautiful flowers from flower share, Craig says they last for the whole week
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CSA Share: Lindentree Farm, Lincoln

By on 11 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, CSA, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT

Lindentree dropped off CSA shares at the HUB a few minutes ago. I was really excited and tore into my box. I was asking Moira and Aaron what I should do with the huge fennel. They suggested 1.) roasting it with cheese melted over the top or 2.) breading it and baking it. I’ll still need to figure out what to do with the green parts. Any suggestions?

If you’re a Lindentree subscriber too, here’s what you’ll be getting this week. The fennel sort of dominates the picture, but there’s also:

  • a bouquet of flowers, looks like snapdragons
  • carrots
  • beets
  • basil
  • scallions
  • kale
  • head of lettuce
  • 1 zucchini

 

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Back to the Future Lo-fi movie night, 8/1, 7pm, DWY truck

By on 9 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, Development (DEV), Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), MIT

We’re planning something special. Come downtown and watch Back to the Future projected onto the side of the DWY truck on the Greenway. We’ll park on the grassy area. And we’re going to be piloting Clover picnic meals for the first time. $10 gets you a box with dinner inside. We’ll make popcorn too.

The picture is from our first movie night at the MIT truck last summer. A sheet, some speakers, some of our regular customers. Probably one of the most fun things we’ve ever done at the truck.

CLOVER LO-FI MOVIE NIGHT
8/1, 7pm, @cloverDWY
Reserve your picnic dinner here.

 

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Strawberries

By on 3 July, 2012 in Boston Common (PRK), Boston University Bridge (BUB), City Hall (GOV), Cleveland Circle, Development (DEV), Environmental, Greenway (DWY), Harvard Square, HUB, Location, Longwood Medical (LMA), Menu, MIT

This is the last week for strawberries. They’re showing up all over the menu: granola w/yogurt, oatmeal, soda, agua fresca, lemonade, strawberry salad, strawberry whoopie pies this Friday.

These are the last of the late-season strawberries, so get them while you can.

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