Sorry for the wait

By ayr February 11, 2010

I’ve got a few apologies to make. First, for Jeremiah, who should be writing this, we screwed up the other day. We were short staffed, we didn’t get everything prepped in time, we had a staff member call in last minute to say she wasn’t coming, it was a perfect storm. A perfect storm that had a ton of you waiting more than 10 minutes for your food. That’s not what we intend, and we’re super sorry. If you were affected by this please reach out to me directly as I’d like the chance to make it up to you.

We want to serve everybody in less than 4 minutes. Sometimes it takes a bit longer, sometimes a bit shorter, but it should never take more than 8 minutes to get your food. This stuff matters to you, it matters to us.

And now a second apology: sorry for the lines in general. We just weren’t expecting January and February to be as busy as they’ve been. We’re working on getting this back in line with what you came to expect at the end of the Autumn.

Which brings us to the last announcement, not an apology: we’re officially hiring again. So if you’ve been wondering what it would be like to wear the apron, or have a friend who is a hard worker, let us know.

Like what you read?
Continue the conversation!