Kendall vs. Dewey
We’ve been getting to know our neighbors in the new Dewey Square location. And we’re having a ton of fun. It’s early, but we know this: few of you are willing to tell me what is wrong (come on, I know there are things you don’t like, it’s far from perfect), you’re patient and don’t mind waiting in line, and many of you work in finance or are lawyers. We’ve found that on rainy days and very hot days it’s super slow out there. But that makes sense, right? Suits and challenging weather don’t mix very well.
Some of these differences have been easy to see, but the others are more subtle. The other day when I was back at the MIT truck I was taking orders with my iPhone 4. 3 out of 4 customers wanted a review. I’m not kidding. It was almost a problem, getting in the way of order taking. Everybody wanted to hear what I thought, touch it, etc. I had the same phone at Dewey the other day when we were testing our new order taking system and not a single person even noticed it. Awesome, hunh?