We have noticed an ongoing problem at most locations, the hours between the end of lunch and the beginning of dinner holds our slowest serve times. During our lunch rush we are fully staffed, everyone works really hard to serve you all as fast as possible and then 2pm comes. About 75% of the staff goes home and there are 2-3 people left.
We’ve nicknamed it the witches hour at MIT because things always seem to go wrong and prevent people from getting their food as fast as we’d like. We’re trying really hard to ensure you get your order in under 4 minutes. So, MIT, I’m giving you a challenge. Come by during the witches hour next week, and let us know how long you waited.