Our Mistakes

From the archives

Food waste task force

28 April, 2016: You might notice a big 22-quart Cambro next to our sandwich station with cast-off bread inside it.  One of the things Sunny is helping us with (in addition to calculating those nutritionals some of you have been begging for) is to compare the amount of food we make with the amount of food we sell. Comparing those two… Read More

From the archives

April fools at Clover

1 April, 2016: Today for a good part of lunch at Kendall and Newbury, the only sandwich available was the BLT. At Brookline Village, Shane started making breakfast so he’d have something to feed customers. Sorry all, this was not an April Fool’s joke. We really didn’t mean to run out of so many items today. We had a series of… Read More

From the archives

HSQ2 and another surprise

10 February, 2016: CloverHSQ is going to close. I’ve known that since April 2015 and haven’t been able to tell folks. I’m sorry. I was sworn to secrecy. It’s been scary, and sad, and scary. But with death comes life. We’re going to be opening what we’re referring to as “HSQ2.” And it’s very very close to the current location. We’ll… Read More

From the archives

Four Barrel Coffee and those brand new donuts: Friday 11/13

5 November, 2015: As you may have heard, we weren’t happy with our donut recipe. We brought the recipe back to the drawing board and tasted the results at last Tuesday’s Food Dev Meeting. A bunch of you were able to join the meeting. Thanks for sharing your thoughts! We tasted a sour cream lemon donut, a traditional cider donut,… Read More

From the archives

What’s up with CloverNEW?

1 November, 2015: Many of you are wondering what is happening with Clover Newbury St. Yeah, me too. Here’s the short update. The MBTA approached us in 2011 about building a kiosk at the slab (affectionately known as the “crack slab”) on the end of Newbury. Some of you saw the “coming soon” sign the MBTA put up there 2… Read More

From the archives

Weak Sharans

26 October, 2015: We have been sending out wrong Sharan sandwiches for the past week. A bunch of you have noticed the Sharan hasn’t been as spicy as it should be. It should burn your lips as you finish the sandwich. If you got one of these mild Sharans, we’re really sorry. Tell your order-taker, and we’ll get you a… Read More

From the archives

Donut re-dev tomorrow at Food Dev

26 October, 2015: We haven’t been happy with our donut recipe. So we are going back to the drawing board and re-developing it. Ayr and Chris will be putting their new version up to the test at our weekly Food Development Meeting tomorrow (Tuesday) at 3pm at the CloverHUB in Inman Square If you’ve never joined us for a Food Development Meeting, this is where… Read More

From the archives

“Ayr, there’s no bread”

6 October, 2015: A couple of weeks ago, right after I’d come back from vacation, Dave left me a message at 6:30am. I didn’t get it until 7:30am. I was on my way to NYC to meet with a candidate to lead Finance at Clover. Dave’s message sounded urgent and said “call me.” So I found out that we had… Read More

From the archives

Clover Clean

21 July, 2015: This is a message I shared with our employees the other day. I think it’s really important to our company and thought I would share it with all of you wholesale. This is the first step in a journey we’re going to take together as a company over the coming year. It’s the culmination of ideas I’ve been… Read More

From the archives

Sandwich launch mess-up

8 July, 2015: I remember when I used to apologize for our food screw-ups daily. That doesn’t happen anymore, thankfully. We have better systems in place, more safe guards, people who are better than me at catching mistakes. But occasionally one slips by us. I ordered the new Broccoli Strawberry sandwich yesterday excited to try this. I’d had it at… Read More

From the archives

Bad fries

8 June, 2015: We get our potatoes from a single farm in Prince Edward Island. Last week our supplier sent us potatoes from the wrong farm. It’s crazy, but it makes a total difference in how the fries come out. We caught this early, but still managed to send out a few bad fries. If you got dark, limp fries… Read More

From the archives

Panelle Sandwich is back!

19 May, 2015: This week we launched another seasonal sandwich inspired by a childhood memory, this time from a customer of ours. The Panelle was inspired by an Italian visitor to HSQ. This customer told Ayr about panelle, a chickpea cake that he would eat as a kid when he came home from school in Sicily. What’s in it? Panella is similar to polenta, but it’s… Read More