More from ayr

From the archives

Am I really the Massachusetts Limited Service Restauranteur of the Year?

10 March, 2017: Fin, a longtime customer who has been important to Clover, asked me the other day why I haven’t written much on blog. The answer is sort of long and boring. But Fin, you’ve inspired me to try to turn this around.   So what am I up to? Mostly I’m rallying amazing people to help make Clover happen.… Read More

From the archives

Deepening our relationship with George Howell

13 January, 2017: I keep wondering how can we do this better? Our coffee is really beautiful. We’re so careful with it. And it’s helped us develop a reputation in the City of Boston. I taste coffee everywhere I go and our cup is really head-to-head with anything anywhere, which is something we’re really proud of. A lot of this… Read More

From the archives

What’s it like to work at Clover?

11 January, 2017: We do employee surveys periodically, but this was different. The other day I was sitting at CloverLMA scribbling away plans for 2017. And as I was writing ideas of how we can make Clover a better place to work I looked around and thought: I should just talk to some of the folks working here and see… Read More

From the archives

Alphabet cupcakes optional

9 January, 2017: We haven’t done a great job in the past making it clear to Clover employees what jobs are available and when. We promote tons of people internally. We’d always prefer to bring an existing employee into a new role rather than hire externally. But I don’t think that’s always clear to folks. It’s something we just aren’t… Read More

From the archives

Clover 2017

4 January, 2017: I have this growing feeling that Clover is about to transform. I’m not sure when I started feeling this, it might have been a background sense a couple of months ago. I did a bunch of customer research for Order Ahead Beta end of November/ early December, and that probably had a huge impact. It’s no longer a… Read More

From the archives

What’s the big deal with soup?

5 December, 2016: A beautiful soup can be transcendent. Inhale. Taste. Rolando was our chef when we first started. He learned soup when working at the French Laundry with Thomas Keller. He taught me the joys of a beautiful soup. Our soups are made in-house daily, even the soup stocks. We never freeze anything. This makes us entirely unique in… Read More

From the archives

Trip to NYC

21 November, 2016: I don’t remember when I first took a new manager to NYC for a tour. Like many things at Clover it’s likely it was pretty organic. Rolando, then Chris. I definitely remember the time I first took Enzo. He was food drunk at the end of the trip and literally fell off a stool. But this is one… Read More

From the archives

Kitchen Garden Sriracha

14 November, 2016: I’ve been doing some photo work this past weekend. It’s a ton of fun. I’m working to prepare some presentations that need vivid imagery. And at one point I did all or at least most of the documentation for Clover. But as we’ve grown I have less and less of a hand in that. So it’s been… Read More

From the archives

What a week…

11 November, 2016: Wow. What a week. One of my employees lost her brother this past weekend. Shot and killed. There’s not really anything I can do to help. It’s a horrible helpless feeling. I’m so sorry. I had a board meeting Wednesday morning. Yes. 7am Wednesday morning. … Arvia (Clover Guide at CloverFIN) told me Wednesday that multiple customers had cried… Read More

From the archives

The difference between “Yum” and “Yum Yum”

30 October, 2016: This was the headline for a note Martina sent out following our most recent food dev. I laughed out loud. It’s sort of poking fun at me. On my notes for food dev I was a little brief on my feedback for 2 of the items. On one (a hot malt beverage Chris came up with) I wrote… Read More