Soup Wednesday Subscription FAQ
What is included in the Soup Wednesday subscription?
The subscription has two different sizes: small (feeds 2-3 people) and large (feeds 4-5 people).
Each week you’ll receive a scratch-made soup plus different mix-ins, garnishes, and toppings. You’ll also get a vegetable side dish. The exact ingredients for the soup and side dish will rotate every week based on what’s in season at local farms and what recipes our chef wants to !
You will also have options to supplement your order with different add-ons. Throughout the year we will offer different seasonal add-ons so stay tuned
How many people does the Soup Wednesday subscription feed?
The subscription boxes come in two sizes: small feeds 2-3 people and large feeds 4-5 people.
I'm going to be away for a week. Can I pause/skip a week of deliveries but still stay subscribed?
Yes! Our app gives you the ability to pause on weeks when you don’t want to receive a subscription box. Head to the Account section of the app and click the pause button to choose which dates you would like to pause. For up to 6 weeks in advance, you can skip future weeks where you may be traveling or just want to take a break.
How long do I have each week to make changes to my subscription?
The order cutoff for all subscription boxes is Thursday the week before at 5pm. This allows our kitchen to make and pack all our boxes to-order.
Is the Soup Wednesday subscription allergen-free?
Unfortunately no, although sometimes the menu may happen to be free of egg/dairy/nuts, we are not able to guarantee that it will be allergen-free every single week.
All allergens will be marked clearly on the container labels within the boxes.
How does billing work?
Customers card on file will be charged following the order cutoff deadline (Thursday @ 5pm). If you pause for a week you will not be charged that week
How do I switch from home delivery to pickup at 1075 Cambridge St?
Currently our subscriptions default to offering free home delivery. However if you prefer to pickup your box directly from 1075 Cambridge St on Wednesdays (between 11am-5pm) we would love for you to do that instead!
To choose pickup instead of delivery, toggle the “Prefer to Pickup?” at the bottom of your Soup Wednesday widget, located in the Account tab of the Clover app.
How do I know that my next order is paused?
Pause your subscription using the “Pause” function in the Account section of the app. You can plan your orders as far ahead as the next 8 weeks. Click on the delivery day to pause or un-pause it.
Green checkmark = you WILL receive a Pasta Saturday delivery on that day
Red X = you are PAUSED and will not receive a Pasta Saturday delivery on that day
How do I cancel my membership?
- Go to your Soup Wednesday dashboard (in the “Account” section of the app) and hit the “Edit Plan” gear icon on the top right.
- Scroll to the bottom of your screen, and click on the link that says “cancel your Soup Wednesday plan”
- Once you confirm, your membership will be canceled.