26 October, 2015: We have been sending out wrong Sharan sandwiches for the past week. A bunch of you have noticed the Sharan hasn’t been as spicy as it should be. It should burn your lips as you finish the sandwich. If you got one of these mild Sharans, we’re really sorry. Tell your order-taker, and we’ll get you a… Read More
26 October, 2015: We haven’t been happy with our donut recipe. So we are going back to the drawing board and re-developing it. Ayr and Chris will be putting their new version up to the test at our weekly Food Development Meeting tomorrow (Tuesday) at 3pm at the CloverHUB in Inman Square If you’ve never joined us for a Food Development Meeting, this is where… Read More
6 October, 2015: A couple of weeks ago, right after I’d come back from vacation, Dave left me a message at 6:30am. I didn’t get it until 7:30am. I was on my way to NYC to meet with a candidate to lead Finance at Clover. Dave’s message sounded urgent and said “call me.” So I found out that we had… Read More
21 July, 2015: This is a message I shared with our employees the other day. I think it’s really important to our company and thought I would share it with all of you wholesale. This is the first step in a journey we’re going to take together as a company over the coming year. It’s the culmination of ideas I’ve been… Read More
8 July, 2015: I remember when I used to apologize for our food screw-ups daily. That doesn’t happen anymore, thankfully. We have better systems in place, more safe guards, people who are better than me at catching mistakes. But occasionally one slips by us. I ordered the new Broccoli Strawberry sandwich yesterday excited to try this. I’d had it at… Read More
8 June, 2015: We get our potatoes from a single farm in Prince Edward Island. Last week our supplier sent us potatoes from the wrong farm. It’s crazy, but it makes a total difference in how the fries come out. We caught this early, but still managed to send out a few bad fries. If you got dark, limp fries… Read More
19 May, 2015: This week we launched another seasonal sandwich inspired by a childhood memory, this time from a customer of ours. The Panelle was inspired by an Italian visitor to HSQ. This customer told Ayr about panelle, a chickpea cake that he would eat as a kid when he came home from school in Sicily. What’s in it? Panella is similar to polenta, but it’s… Read More
8 March, 2015: Sara is working on a series of cleaning videos for employees. The goal is to get everyone to work to the same standard across different Clover locations. We’re starting with mopping, stainless steel cleaning, bathroom cleaning, and window cleaning. Sara is probably the most optimistic person at Clover, a characteristic you can see when our freezing Boston winter… Read More
21 January, 2015: We desperately wanted to make hot chocolate work this year. It was a recurring theme at our Food Development meetings. We tried: -coconut milk and chocolate -heavy cream and chocolate -heavy cream and cocoa powder -milk and cocoa powder -steaming milk and holding it in a soup warmer -steaming milk and holding it a water heater -blending in… Read More
9 December, 2014: I don’t know why I’ve never had this before. Have you ever seen or had these? Thick cut potato chips. Really thick, 1/8th inch? Maybe 1/16th? I’d say they’re about as thick as 4 Lays chips stacked on top of one another. I have to say I’ve never eaten chips like these anywhere. Almost as thick as… Read More
11 September, 2014: That’s our loading dock at Clover HUB. As we’ve been getting busier what once felt like too much space is starting to feel tighter. We have a standing meeting of our Corporate team Thursday afternoons. This past week we met over at the HUB so that we could help figure out how we can organize the loading dock for… Read More
11 August, 2014: The Panella is on its last days. You can get it today and tomorrow, and then it’s gone until this time next year. It’s been a wild ride. We caused a stock-out of chickpea flour at Christina’s, where we buy our spices. We made a lot of people very happy. But we also screwed up the sandwich more… Read More