Our Mistakes

Pita oven down…

6 November, 2017: Our very special pita oven is down. If you don’t know, we spent 2 years getting this oven from Lebanon licensed in MA, and now we make the best pita anywhere using New England-grown wheat. We’re working on getting it up by tomorrow (Tuesday). In the meantime our Sunday was baked in small batches in conventional ovens.… Read More

Hummus (July 27, 2017)

7 August, 2017: Last night we tested hummus bowls at CloverKND. We’re on again tonight, 6pm – 8pm at CloverKND (Kendall Square). I’m hoping this is the first step towards the future of food at Clover. Let me explain… I realized 2 months ago that most of our customers are taking our food to go. I guess we sort of… Read More

From the archives

Coffee pricing experiment didn’t work

8 May, 2017: For the past month or so we’ve trailed our Monte Carlos coffee at a lower price point ($2.80 vs. $3.28). We were hoping that lower price point would encourage trial, improve coffee sales, and improve breakfast sales. Good news is that sales went up for coffee and breakfast. But they went up at ALL locations, those with… Read More

From the archives

Alphabet cupcakes optional

9 January, 2017: We haven’t done a great job in the past making it clear to Clover employees what jobs are available and when. We promote tons of people internally. We’d always prefer to bring an existing employee into a new role rather than hire externally. But I don’t think that’s always clear to folks. It’s something we just aren’t… Read More

From the archives

Humbling moment with my team

18 October, 2016: This post is about something a bit humbling. Clover’s support staff (Finance, HR, Training, Communications, etc.) consists of about a dozen people. Most of whom report directly to me. These are people who in very real ways are dedicating their lives to helping make Clover what it is. I don’t think there is a single member of… Read More

From the archives

Lucia thought this wasn’t such a good idea

22 July, 2016:   She was too polite to say it was awful. People walking down the street are trying to open the door to this room. Then turning dashing across the street when it doesn’t open. I don’t know, maybe they’re trying to join me but then felt embarrassed or confused. Customers ordering lunch are scratching their heads. Stacia,… Read More

From the archives

I made a mistake and don’t know what to do

16 June, 2016: This photo was taken at CloverFIN, our restaurant at 160 Federal St. (just next to South Station and Dewey Square). We’re set to open in a week. The electrician Brian was finalizing the cloud lights yesterday. I happened to be walking by to check in on the project and saw this. So the unistrut used isn’t what we… Read More

From the archives

What is composting?

9 June, 2016: OK, I’m in a better mood today. But still posting pictures of trash. Sorry, we’ll get back to edible food soon. But I think part of this effort is sharing the raw reality of building a business, and I think this topic is super important to share with everybody. So many folks have been reaching out regarding… Read More

From the archives

Death of composting

3 June, 2016: Yes, to take that picture I had to stick my phone in a trashcan, or more specifically a compost bin. I’m trying to keep my cool but I’m not doing a very good job of it. Savethatstuff, our composter, is not composting all of the compost they pick up from our restaurants. And they haven’t been for… Read More

From the archives

Food waste task force

28 April, 2016: You might notice a big 22-quart Cambro next to our sandwich station with cast-off bread inside it.  One of the things Sunny is helping us with (in addition to calculating those nutritionals some of you have been begging for) is to compare the amount of food we make with the amount of food we sell. Comparing those two… Read More

From the archives

April fools at Clover

1 April, 2016: Today for a good part of lunch at Kendall and Newbury, the only sandwich available was the BLT. At Brookline Village, Shane started making breakfast so he’d have something to feed customers. Sorry all, this was not an April Fool’s joke. We really didn’t mean to run out of so many items today. We had a series of… Read More

From the archives

HSQ2 and another surprise

10 February, 2016: CloverHSQ is going to close. I’ve known that since April 2015 and haven’t been able to tell folks. I’m sorry. I was sworn to secrecy. It’s been scary, and sad, and scary. But with death comes life. We’re going to be opening what we’re referring to as “HSQ2.” And it’s very very close to the current location. We’ll… Read More