April 23, 2015

Credit only on trucks

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Starting 1 May we’re going to move to credit cards only on the trucks.

OK, I’ll admit I’ve never seen this anywhere. And I had to look up if it’s even legal (it is). And we’re giving you a few days to get your plastic ready. I hope you’ll all be happy with the change. I took orders at our trucks a bunch over the past few weeks and asked every cash customer if they would mind, most of you said it would be OK.

So why the change? I got the idea when looking at how much of our transactions have moved to credit already. When we started we were at 20% credit. Now we’re over 80% credit.

Cash is a huge pain, especially on the trucks. Most importantly, I’ve never loved the security issues raised by having a bunch of cash on a truck. Nothing bad has happened, but I don’t like it. Second, there’s a lot of work. It takes about 20-30 minutes/ day of a managers time to count the cash. Then you have to go to the bank to deposit it (another 20-30 minutes). There’s the chance of miscount or errors or petty theft. And you can run out of change during service (a huge hassle).

So we’re going to try credit only. Will that be OK for you?

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