June 26, 2018

Why the rhubarb was late this year

(If not for the Impossible shirt I could claim this was me. My son Blue and I made a rhubarb pie last weekend. First time he has made pie. I looked EXACTLY like this when I was his age.)

My love of rhubarb is no secret.

If you’ve been eating at Clover for a while you might have noticed we were late to get rhubarb on the menu this year. About 2 weeks later than availability.

There is the simple answer: we’ve been busy doing a lot of things. We just launched the Impossible Sausage Egg and Cheese sandwich that has been selling bonkers at our restaurants (despite being super expensive). We rolled out a new coffee program company wide with a new focus on New England-only coffee roasters, tweaks to our pour over set-up, new “express” coffee offerings, Cafe Au Lait, and a chicory cold brew on nitro that is so yummy. We’d added soups as an add-on option to sandwiches. And we’ve started rolling out retail/ grab-and-go offerings. And we’re on the eve of moving our drinks to portable packaging so that you can throw them in your bag. All of this while the Clover App has been growing at crazy rates.

So we’ve been busy. This is the simple answer to why the rhubarb launch is a couple weeks later than availability.

The more complicated answer has to do with how we match our menu to seasonal changes. In theory Clover’s menu works like this:

  • We ask farmers what they have available
  • We look up recipes that use that ingredient
  • We make and well those items until that ingredient is out
  • Repeat, repeat, repeat

This is why our menu changes day to day, based on growing seasons, not artificially 4 times per year based on calendar seasons. The tech and systems (including our own Point of Sale system and in-house developed app) were developed to enable this are where most of our effort has gone over the past 10 years. Nobody does this. I don’t think anybody would think it possible if Clover wasn’t doing it. I think in 15 years this is what everybody will be doing, at least I hope.

As I dug into the rhubarb I found that we were overdue for an update to our sourcing approach. We’ve worked over the past 3 years to refine our product development approach. Which is amazing now. But we hadn’t taken the same sort of structured effort to define and improve our sourcing approach. And the truth is that it’s more complicated than I outlined above. Some items (e.g., a new sandwich) represent a more major launch and we need time to plan. Other items (e.g., drinks) need to be coordinated so that they not only represent what is available but make sure the offering is varied and attractive visually.

I sat down with Chris (VP of Food) and Martina (Food Development) and Greg (COO) for a couple of hours last week and we sketched out a better defined approach. We’re breaking down the entire menu by slot/ category of item. Down to a fine level of detail. And then we’re setting requirements/ restrictions for each category (e.g., sandwiches need to be locked down 6 weeks prior to launch, including all sourcing). If this works well it will be the design structure for a machine assisted version of menu planning. And at some point I’d love to have an electronic marketplace where farmers can go to offer up what they have.

If it all works you’re going to see the most vibrant Clover menu ever over the coming months. And even though we do a great job now at buying locally we can do better. If we bring local sourcing in May from 40% up to 60% or in September from 80% to 90% that’s a lot of $ for local agriculture.

Recent Posts

April 16, 2024
This week has been a flurry of preparations as we kick off the 2024 food truck season. We did an event at Tufts over the weekend, in a few days we’ll be selling breakfast and lunch at a conference at the Media Lab at MIT, and this weekend we’ll be pulling up to a private party with sandwiches and appetizers.
March 27, 2024
Every year, just after Valentine’s Day, we start getting the same question in from customers: Will there be a Passover Box this year? Sometimes the pleas are more direct, sometimes more colorful. The glories of the vegetarian Chopped Liver are a common theme. This year, Sarah, an NYC-based friend of mine said she’s spent so much time thinking about the emails describing last year’s box that she’s DRIVING UP TO BOSTON to claim one!
February 15, 2024
We have a new sandwich out everywhere today. It’s a take on a Buffalo Chicken sandwich. We use celery root, aka celeriac, this nobbly, gnarled joy of a winter vegetable. We cut it into planks, batter it with panko, and fry it. We’re getting ours from Norwich Meadows Farm, a farm in NY state that’s known for creating really flavorful organic veggies using a cool irrigation system. 
February 7, 2024
For the week of Valentine’s Day, we’ll be delivering these Making Whoopie (Pie) Kits 😉. They have everything you need to make whoopie pies — more specifically, Chris’ favorite oatmeal cakes with beet buttercream frosting. You’ll also get a scoop for making the perfect size pie, and a roll of sugar cookie dough for more sweet fun.
January 18, 2024
Pull out your plaid and cue up the bagpipes because it’s Clover’s third-ever celebration of Burns Night, an introduction to Scottish food/drink/music/poetry and a reason to raise a glass during this dark and cold month! You may be asking yourself, what is Burns Night?
January 17, 2024
Chances are you’ve tried the new Clover Bowls. We’ve been running them since the Spring. After a few tweaks, we landed on a roster we love: the Mediterranean Bowl, the Verde Rice and Bean Bowl, and a Rotating Seasonal Bowl. The bowls have transformed our menu – Josh, a Kendall customer, recently wrote to us, “The beet poke bowl is the best new item I’ve tried at Clover in years. I love the freshness and bite of the mix of flavors.” We’ve also heard some very good suggestions about how to make them even better…
January 3, 2024
Meet the Veggie Monster Meal Box! Some of you are subscribers to our Friday newsletter about plant-based cooking. Now… that newsletter has spawned a meal box! Pack your fridge with everything you need to make an entire week of vegetable-based meals. Think hearty pot pies; sweet and spicy maple-roasted squash tacos; bowls packed with…
December 20, 2023
New Year’s Eve is no time to be buried in the kitchen, so we pack our NYE Box with Clover fan favorites that come together fast and encourage a night of Finger-Food Feasting. Can you think of anything better than digging into bubbling hot Brussels Sprout Cheese dip on a freezing cold Boston night? Or scooping up our bright nutty Romesco sauce as the clock ticks to midnight?  And our breakthrough Carrot Lox (probably the best thing to come out of our food dev in 2023) will have you resolving to spare more salmon in the year ahead.
December 19, 2023
Stop by Clover today (Tuesday 12/19) and when you order a Brussels Sandwich on the app, we’ll give you $1 off our new chocolate chip cookie! It’s a gift from King Brussels, on his final day in the Clover Kingdom. Use this link to get yours!
December 16, 2023
Are you looking for the perfect gift for a friend who loves Clover? We have online gift cards! You can specify a time that you’d like the card to hit their inbox – and there’s a new feature that lets multiple people pool money to send a card to one person. Pretty cool!  
December 10, 2023
What would we serve if we had all of you over for Christmas dinner? This (epic) box, available only for Christmas, is an homage to the holiday traditions of our Clover staff. And like all Clover boxes, it supports our hardworking Massachusetts farmers, millers, bakers, and cheesemakers. This box is designed to feed you and keep you properly festive throughout a week with different meals/snacks, and can also be laid out all together on a holiday table as one big feast.
December 4, 2023
These sweet potato latkes date back to early days on the Clover food truck. They’re so yummy and the sweet potatoes lend them such a fun golden color. They’re probably the most popular item in our Hanukkah Meal Box, which you can get delivered on December 7th. Inside the box you’ll find: